How You Can Create a
\n\nCUSTOMER FOCUSED CULTURE
\n\nIn Your Organization
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\n\nFriday\, September 12\, 2014\, 9 am to 12 noon
\n\nJohn McIntire Library Auditorium
\n\n220 N. Fifth Street\, Zanesville\, Ohio \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \; \;
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What You Will Learn
\n·\; \; \; \; \; \; \; \; 7 Service Standards that will impact your organization&rsquo\;s service culture
\n\n·\; \; \; \; \; \; \; \; Identifying where your service opportunities are every day
\n\n·\; \; \; \; \; \; \; \; Customer Satisfaction versus Customer Loyalty
\n\n·\; \; \; \; \; \; \; \; A &ldquo\;Service Culture&rdquo\; Defined
\n\n·\; \; \; \; \; \; \; \; Service versus the perceived value of your business
\n\n·\; \; \; \; \; \; \; \; Personalizing your service interactions with your customers
\n\n·\; \; \; \; \; \; \; \; Key Takeaways: How to implement your legendary service culture starting today!
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\n\nPresented By
\nDave Hamilton\, Senior Vice President\, Signature Worldwide\, Dublin\, Ohio
\nDave Hamilton knows first-hand the challenges faced in today'\;s very competitive marketplace. \;With more than 30 years of hospitality industry experience\, he has gained a wealth of knowledge by working directly with hundreds of business owners and managers and thousands of sales and service personnel across the country. \;Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. For 25 years they have delivered sales and customer service training\, marketing\, and mystery shopping services for a variety of service-based industries\, including hospitality\, housing\, equipment rental\, trucking\, medical services\, senior living and more. \;
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\nRegister Online by clicking the black button at the top of this page. \; Pay online if you so choose by visiting the Chamber'\;s Online Payment page.
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\n LOCATION:John McIntire Library Auditorium UID:e.399.1843 SEQUENCE:3 DTSTAMP:20260521T225807Z URL:http://business.zmchamber.com/events/details/customer-service-seminar-09-12-2014-1843 END:VEVENT END:VCALENDAR