Department Assistant- Intake

POSITION SUMMARY:
This position is responsible for servicing the needs of customers by receiving phone calls, emails and faxes from customers (e.g., members, providers, TPAs, etc.)  Have familiarity with various plan benefit designs and direct caller to appropriate resources. Department Assistants do not interpret clinical information.

RESPONSIBILITIES:
• Provide support to the staff  to assist in gathering information to assist in the day to day operations of the department.
• Receive incoming calls and responsible for accurate and complete information gathering
• Distributes correspondence and other information to the appropriate parties or departments
• Compile packets for mailing to providers and members (letter, care plans, educational material and/or resources)
• Ability to read, write and explain or describe moderately complex information to others.
• Extensive attention to detail.
• Ability to accurately take and record measurements or readings.
• Receive calls and communicate with co-workers and customers in a warm and friendly manner.
• Ability to multi-task, maintain even temper and pleasant affect while on duty
• Other duties as assigned.

REQUIRED QUALIFICATIONS:
• 1 – 2 years’ previous experience in health care office, insurance field, pharmacy, medical records/health information management or completion of formal medical assisting program or pharmacy technician course.  Previous experience with insurance claims, benefit design, and/or prior authorization of medical procedures, medications and/or medical testing is preferred. Demonstrated proficiency in keyboarding. Basic medical terminology knowledge.

GO TO WEBSITE AND APPLY:  https://www.qualitycarepartners.com/About-Us/Job-Opportunities/